Shipping Policy
Delivery Information
Shipping Policy
Last updated: April 2026
US WarehouseStandard & Volume Products
Processing
1β3 business days
Delivery
3β7 business days
Carriers
US fulfillment partners
China DirectPremium & Specialty Products
Processing
1β3 business days
Delivery
7β15 business days
Carriers
DHL / 4PX Express
High-end and limited-edition sets ship directly from our artisan facilities.
Where We Ship
United States and select international destinations.
Order Tracking
Tracking number sent via email after shipment. Updates may take 24β48 hours to appear.
Customs & Import Duties
For orders shipped from China, customs fees and import duties may apply depending on your country's regulations. These charges are the responsibility of the customer. EpicWinDND is not responsible for delays caused by customs processing.
Lost or Delayed Package? If your order hasn't arrived within the estimated timeframe, contact us β we'll investigate with the carrier and resolve the issue promptly.
Still have questions about your shipment?
Contact Us